The trial is the refund policy, by design
Every station starts with a 7-day free trial. Your card is only charged when the trial ends, and cancelling before then costs nothing — the portal shows exactly how many trial days remain. Take the week to make sure your Navidrome connects and the station sounds like yours.
Cancelling a subscription
Cancel any time from your station's page → Manage billing. The station stays on air until the end of the period you have paid for, then goes off air. Its configuration is kept for 30 days, so restarting the subscription within that window brings the station back exactly as it was.
Refunds
- Something on our side broke? If the service materially failed during a paid month (station down for a prolonged period through our fault), email us and we will refund or credit that month. We keep uptime records; we will be fair.
- Forgot to cancel? Email us within 7 days of an unwanted charge and we will refund it as a goodwill gesture, once per account.
- Partial months after a mid-period cancellation are not refunded — the station simply runs until the period ends. Tier switches mid-period are prorated by Stripe, not refunded.
How to reach us
[email protected] — include your station name. Refunds go back to the original payment method via Stripe, typically within 5–10 business days.